A member of Alliance Healthcare Group
Given the nature of our services which often involve independent work in patients’ homes, we have specific qualifications and requirements to ensure that the services rendered are up to standard. To become a JagaPro, one must have:
Furthermore, our JagaPros are required to undergo training sessions to ensure that they are equipped with the necessary skills and knowledge that are up to date to carry out the task, such as interpersonal skills or specialised care for dementia patients and palliative care.
Should there be any issues or experience with a JagaPro whom you deem unsuitable, please contact our care navigator team to resolve the matter.
Should you have a preference for a specific JagaPro, please let us know during your booking and we will do our best to assign them to you. However, please understand that the assignment is subjected to our JagaPros’ availability as well.
All our JagaPros have gone through stringent interviews and assessments with us, please be assured that every JagaPro assigned to you is qualified!
In rare cases, you might have had an experience with a JagaPro whom you deem unsuitable (did not fulfil patient’s care needs or otherwise). Please feedback to us and we will not assign the JagaPro to your cases moving forward.
Our JagaPros are advised to arrive between 10-15 minutes before the start of the appointment time. If they have yet to show up, please contact our care navigator team directly at 6717 3737. We will then arrange accordingly for the necessary, such as a replacement or a separate appointment. You will only be charged for services that have been rendered.
For best results in matching the most suitable JagaPro to you, at least 1 week in advance is preferred. However, in cases of emergency, Same-day bookings are offered for weekdays if you allow us up to 5 hours lead time. For future bookings, you may book appointments up to 1 month in advance.
Yes, we understand that changes to your Jaga-Me appointment may be necessary due to the changing needs of your family and situation. Thus, please contact us to reschedule or cancel your current appointments by calling us at 6717 3737.
If you would like to make any changes to your appointment during the booking, such as extending the timing or cutting short a booking due to unforeseen circumstances, please contact us as well. Please note that the extension is subject to the availability of the JagaPro on duty and all extensions will be charged at the prevailing prices.
As our JagaPros have set aside time for your confirmed appointment, cancellations or changes will incur the following charges below if made after the stated timings.
| Cancellation or Amendment after a JagaPro is matched | |
| Less than 24 hours from scheduled appointment Home Caregiving Service | $50 |
Prices are subject to prevailing GST.
| Cancellation or Amendment after a JagaPro is matched | |
| Less than 2 hours from scheduled appointment Home Medical Service Home Nursing Procedure | $50 |
Prices are subject to prevailing GST.
The Caregivers Training Grant (CTG) is a $200 annual subsidy by the Agency for Integrated Care (AIC) that lets caregivers attend approved courses, such as ours, to better care for their loved ones. This subsidy is provided for each care recipient every financial year (from April to March). There is a co-payment minimum sum of $10.
Jaga-Me will help you to check for your eligibility and apply for the CTG if you engage us to carry out the caregiver training course for you. Please click here for more information.
For cancellations, please refer to the table below for our cancellation policy for Caregiver Training:
Participant cancels training due to compassionate or valid reasons | Participant cancels training without any valid reason | |
Participant cancels before attending any training and no training materials received | Jaga-Me to refund the full initial co-payment | No refund for the initial co-payment |
Participant cancels before attending any training, but training materials have been provided | No refund for the initial co-payment | No refund for the initial co-payment |
Participant cancels after attending 1 session | No refund for the initial co-payment | Participant to make payment of $100 – initial co-payment |
No, we are unable to divulge the personal phone numbers of our JagaPros. For urgent matters, please reach out to our Care Navigator Team at 6717 3737. They will assist in conveying your message to your assigned nurse, and vice versa.
Jaga-Me works together with a trusted network of healthcare providers, such as public hospitals and hospices, and has preferred pricing arrangements with select providers. Please contact your healthcare provider to see if such discounts apply to you.
For longer-term personal bookings, please contact our Care Navigator team with your requirements and we will be able to create a bespoke plan for you that fits your requirements.
You can make payment electronically via PayNow, Credit Card (4% admin fee), iBanking or direct ATM transfers, or by Cheque.
i. PayNow (Preferred)
UEN: 201541339K
ii. iBanking or ATM transfer
Beneficiary: Jaga-Me Pte. Ltd.
Bank Account No.: DBS Current 107-902931-0
Bank Code: 7171
SWIFT / BIC Code: DBSSSGSG
Reference No.: Invoice Number or Patient Name
iii. Credit Card via Jaga-Me Customer Portal
Log in to your account on our Customer Portal to securely input your credit card details. There will be an additional 4% transaction fee for this payment method with effect from 3 April 2023.
iv. Cheque
Kindly indicate invoice number # (on the back of the cheque) and post to:
Jaga-Me Pte Ltd
25 Bukit Batok Crescent
#07-05, The Elitist
Singapore 658066
For any billing and payment enquiries, feel free to contact our Finance Team at finance@jaga-me.com.
