Updates to Jaga-Me Caregiving and Home Medical Services from 1 Nov 2023. Read more.
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Frequently Asked Questions

Jaga-Me provides a suite of medical procedures, caregiving and caregiver support services delivered to you at home. Please see below for the full list of services and prices:
Home Personal Care
Home Personal Caregiving & Medical Escort
  Price Per Hour
 Type of DaysWeekdayWeekendPublic Holidays & Observed Public Holidays
Duration Per Visit2 to 3 hours$33$34$38
4 to 7 hours$28$29$34
8 to 12 hours$27$27$33
Home Nursing
  Price Per Hour
 Type of DaysWeekdayWeekendPublic Holidays & Observed Public Holidays
Duration Per Visit6 to 7 hours$38$42$46
8 to 11 hours$36$41$45
12 hours$34$39$43

Terms and Conditions

  • Per hour prices stated above are applicable for appointments between 8am and 8pm.
  • For appointments between 8pm and 8am, there will be an additional nightly surcharge of $2.18/hr.
  • All prices are rounded to the nearest dollar, inclusive of prevailing GST.
  • Transportation fees are not included for medical escort appointments and are to be borne by the patient.
Home Health Services
ServicePrice
Medical ServicesDoctor House Call$306
Certification of Cause of Death (CCOD)$360
Nursing ProceduresInjections – Intramuscular$93
Injections – Subcutaneous$93
Wound Care – Simple Wound Dressing & Management$99
Feeding Tube Management – Nasogastric Tube Insertion / Removal / Feeding$120
IV Infusion Therapy – Fluid Medication$120
Urinary Care – Urinary Catheter Insertion$120
Phlebotomy / Cannulation 
Allied HealthPhysiotherapy$260
Speech Therapy$260

Medical Service Terms and Conditions

  • Prices stated above are applicable for appointments on weekdays between 8am and 5pm.
  • An overtime charge is applicable for Doctor House Calls that exceed 45 minutes.
  • For more information on pricing beyond the listed times, please contact our Care Navigator at+65 6717 3737.
  • All prices are rounded to the nearest dollar and inclusive of prevailing GST.

Nursing Procedure Terms and Conditions

  • Home Nursing Procedure prices are inclusive of the cost of essential consumables.
  • An overtime charge is applicable for procedure durations that exceed 1 hour.
  • Prices stated are applicable for appointments on weekdays 8am to 8pm.
  • For more information on pricing beyond the listed times and a full range of other procedures, please register an account with us or log in to our customer portal or contact our Care Navigator at+65 6717 3737.
Support Services
ServicePrice
Support ServicesCaregiver TrainingWithout subsidies

With

subsidies

$216$16
Severe Disability Assessment (SDA)$250

Given the nature of our services which often involve independent work in patients’ homes, we have specific qualifications and requirements to ensure that the services rendered are up to standard. To become a JagaPro, one must have:

  • Certificate in caregiving from a reputable institution
  • At least one year of caregiving experience
  • CPR & AED certification (so that they know what to do in the event o

Furthermore, our JagaPros are required to undergo training sessions to ensure that they are equipped with the necessary skills and knowledge that are up to date to carry out the task, such as interpersonal skills or specialised care for dementia patients and palliative care.

Should there be any issues or experience with a JagaPro whom you deem unsuitable, please contact our care navigator team to resolve the matter.

Should you have a preference for a specific JagaPro, please let us know during your booking and we will do our best to assign them to you. However, please understand that the assignment is subjected to our JagaPros’ availability as well.

All our JagaPros have gone through stringent interviews and assessments with us, please be assured that every JagaPro assigned to you is qualified!

In rare cases, you might have had an experience with a JagaPro whom you deem unsuitable (did not fulfil patient’s care needs or otherwise). Please feedback to us and we will not assign the JagaPro to your cases moving forward.

Our JagaPros are advised to arrive between 10-15 minutes before the start of the appointment time. If they have yet to show up, please contact our care navigator team directly at 6717 3737. We will then arrange accordingly for the necessary, such as a replacement or a separate appointment. You will only be charged for services that have been rendered.

For best results in matching the most suitable JagaPro to you, at least 1 week in advance is preferred. However, in cases of emergency, Same-day bookings are offered for weekdays if you allow us up to 5 hours lead time. For future bookings, you may book appointments up to 1 month in advance.

Yes, we understand that changes to your Jaga-Me appointment may be necessary due to the changing needs of your family and situation. Thus, please contact us to reschedule or cancel your current appointments by calling us at 6717 3737.

If you would like to make any changes to your appointment during the booking, such as extending the timing or cutting short a booking due to unforeseen circumstances, please contact us as well. Please note that the extension is subject to the availability of the JagaPro on duty and all extensions will be charged at the prevailing prices.

As our JagaPros have set aside time for your confirmed appointment, cancellations or changes will incur the following charges below if made after the stated timings.

Cancellation or Amendment after a JagaPro is matched
Less than 24 hours from scheduled appointment
Home Caregiving Service
$50

Prices are subject to prevailing GST.

Cancellation or Amendment after a JagaPro is matched
Less than 2 hours from scheduled appointment
Home Medical Service
Home Nursing Procedure
$50

Prices are subject to prevailing GST.

The Caregivers Training Grant (CTG) is a $200 annual subsidy by the Agency for Integrated Care (AIC) that lets caregivers attend approved courses, such as ours, to better care for their loved ones. This subsidy is provided for each care recipient every financial year (from April to March). There is a co-payment minimum sum of $10.

Jaga-Me will help you to check for your eligibility and apply for the CTG if you engage us to carry out the caregiver training course for you. Please click here for more information.

For cancellations, please refer to the table below for our cancellation policy for Caregiver Training:

 

Participant cancels training due to compassionate or valid reasons

Participant cancels training without any valid reason

Participant cancels before attending any training and no training materials received

Jaga-Me to refund the full initial

co-payment

No refund for the initial co-payment

Participant cancels before attending any training, but training materials have been provided

No refund for the initial co-payment

No refund for the initial co-payment

Participant cancels after attending 1 session

No refund for the initial co-payment

Participant to make payment of $100 – initial co-payment

No, we are unable to divulge the personal phone numbers of our JagaPros. For urgent matters, please reach out to our Care Navigator Team at 6717 3737. They will assist in conveying your message to your assigned nurse, and vice versa.

Jaga-Me works together with a trusted network of healthcare providers, such as public hospitals and hospices, and has preferred pricing arrangements with select providers. Please contact your healthcare provider to see if such discounts apply to you.

For longer-term personal bookings, please contact our Care Navigator team with your requirements and we will be able to create a bespoke plan for you that fits your requirements.

You can make payment electronically via PayNow, Credit Card (4% admin fee), iBanking or direct ATM transfers, or by Cheque.

i. PayNow (Preferred)

UEN: 201541339K


ii. iBanking or ATM transfer

Beneficiary: Jaga-Me Pte. Ltd.
Bank Account No.: DBS Current 107-902931-0
Bank Code: 7171
SWIFT / BIC Code: DBSSSGSG
Reference No.: Invoice Number or Patient Name


iii. Credit Card via Jaga-Me Customer Portal

Log in to your account on our Customer Portal to securely input your credit card details. There will be an additional 4% transaction fee for this payment method with effect from 3 April 2023.


iv. Cheque

Kindly indicate invoice number # (on the back of the cheque) and post to:

Jaga-Me Pte Ltd
77 Ayer Rajah Crescent
#02-32
Singapore 139954

For any billing and payment enquiries, feel free to contact our Finance Team at finance@jaga-me.com.