Updates to Jaga-Me Caregiving and Home Medical Services from 1 Nov 2023. Read more.
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COVID-19 Swab & Serology

Helping Singapore reopen safely, one test at a time. Get tested for COVID-19 at your own time and convenience with our rapid COVID-19 swab testing at home.

At-Home Swab & Serology Tests

Jaga-Me is an experienced and licensed provider of a wide range of at-home PCR and serology tests for Covid-19, which has been approved by the Ministry of Health.

Convenient & Safe at Home

Whether you’re travelling for business or leisure, serving your Stay-Home Notice or wish to be tested for compassionate reasons or voluntarily for COVID-19 for a greater peace of mind, Jaga-Me provides rapid COVID-19 and PCR swab tests, as well as serology tests, travel swab tests, and home pre-departure tests at the convenience of your own home.

Schedule your at-home swab and serology test with Jaga-Me in as little as 24 hours.

How can Jaga-Me help you?

  • We only deploy qualified healthcare professionals

    All COVID-19 swab and serology test services done are administered by either a certified nurse, swabber or phlebotomist

  • We train our swabbers with qualified nurses

    Our experienced nurses have conducted swab technique training, infection control training, personal protective equipment (PPE) usage training and N95 mask fitting for various government agencies

  • We’ll prepare everything for you

    Our healthcare assistants will bring the necessary PPE and PCR test kits to your home. All you need to do is have your NRIC and passport on standby, relax and wait to get tested

  • We partner with HSA-approved laboratories

    The tests offered include: RT-PCR (swab) tests and IgM/IgG antibody (serology) tests

Frequently Asked Questions

A swab test is done to test for the presence of a current infection. It is also known as the RT-PCR (Real Time- Polymerase Chain Reaction) swab test. The usual turnaround time for the test result is about 12 to 48 hours.

Please opt for a Rapid Swab for test results to be out in about 3 to 6 hours after the test sample has been submitted to the lab. A serology test (through blood-taking) helps to determine a past infection. It is also known as the IgG/IgM (Immunoglobulins) antibody test.

The swab test will take 15 minutes while the serology test will take 15 to 30 minutes. Please note that before performing the swab or serology test at your home, our staff will spend 5 minutes verifying some of your personal particulars such as your name and IC/passport number.

Jaga-Me’s operating hours are from 8.00am to 5.30pm (Weekdays) and 8.00am to 12.30pm (Weekends).

For urgent pre-departure tests and Persons on Stay-Home Notice swab tests, please submit and confirm your swab test booking requests by 12pm to get your test results on the same day*. If your swab and serology test results are ready after 5.30pm on weekdays or 12.30pm on weekends, they will only be issued at 8.00am the following day.

*Urgent fees apply

Yes, a false-positive swab test is possible. The swab tests are done according to the Ministry of Health’s guidelines that follow the World Health Organization’s (WHO’s) recommendation of at least 80% sensitivity and 97% for specificity.

As such, the swab tests will be able to identify at least 80% of individuals who are infected with COVID-19, and will show 3% of false-positive results in healthy individuals. In such cases, a second swab test is recommended.

Jaga-Me possesses the capability to conduct testing for children at home, however please take note of the minimum age as follows:

Swab test: 3 years old

Serology test: 12 years old

Your health certificate will be issued to the email address that is indicated on the service request form.

In compliance with MOH regulations, we will only be able to send your health certificate to a maximum of 2 email addresses.

If your health certificate has yet to reach your inbox, do check your junk mail and spam folders in case it was placed in those mailboxes.

The normal turnaround time is between 12 to 48 hours after the test sample has been submitted to the lab and the urgent turnaround time is within 8 hours after the test sample has been submitted to the lab.

Additionally, swab and serology results which come out after 5.30pm on weekdays or 12.30pm on weekends will only be sent over at 8.00am the next day. Thus, we do not advise you to have the swab and serology test done on the same day as your flight. This is to take into account any delays.

You can head over to the Ministry of Foreign Affairs’ website to learn more about the testing requirements for each individual country.

Travellers are responsible to check the latest travel and COVID-19 test requirements to countries of interest. Jaga-Me will not be held liable for any missing tests.

We apologise for the unsuccessful serology test. Each JagaPro will only be allowed to attempt a serology test twice on each person. If the second serology attempt was unsuccessful, we will send over a second JagaPro to get your serology test done. You will only be charged $67 (after GST) if you booked a serology test for yourself at one location, and all attempts were unsuccessful. The remaining amount will be refunded to you.

If you booked a serology test for multiple persons at the same location, and there was a mix of successful and unsuccessful serology tests, you will only be charged for the successful serology tests. The remaining amount will be refunded to you.

Our Cancellation Policy is as follows:

Cancellation in more than 3 hours before appointment time: Full Refund (minus a processing fee of $20 per form submission)

Cancellation in less than 3 hours before appointment time: 50% Refund
On-site cancellation: No Refund

Reschedule more than 3 hours before appointment time: No penalty fees

Reschedule in less than 3 hours before appointment time: $53 Penalty Fees per applicant

Failure to turn up for the appointment (no show) for more than 30 minutes will be regarded as cancellation on the spot with no refund.

All cancellations, amendments, or dissemination of lab results will be tended to during operating hours only. Cancellation that takes place outside operating hours will not fall under the cancellation notice/subjected to Jaga-Me’s discretion. Contact us for more assistance, we are happy to help!